FAQs

General FAQs

FAQs

Yes, All miner include PSU.
Mining with an ASIC miner does not require technical knowledge, as the ASIC miner has been designed to automatically execute a specific algorithm to generate blocks in the blockchain network. You just need to connect the ASIC miner to power and network, then connect it with your wallet or mining rig to start mining.
To start mining, all you need is a laptop or computer.
Just track the miners IP using the IP Scanner desktop application. Once you have the miners IP, you need to open their dashboard. After opening the dashboard, you need to set the mining pool link and your wallet address to start mining! If you have other questions, you can send us an email: shop@acminer.com.
Find your miner IP: Download and install an IP scanner application on your computer.
Of course, any cryptocurrency enthusiasts are welcome to communicate with us. You can contact me by email: shop@acminer.com, and I will definitely reply.

Orders

FAQs

Step 1: Visit our website
Step 2: Select product from search bar or product list to add to cart.
Step 3: To checkout, click ADD TO CART or BUY NOW (button above product listing).
Step 4: Apply the coupon (if you have one) and fill in the Shipping address and click "Continue to shipping".
Step 5: Select a shipping method and confirm your shipping charges then click "Continue to payment".
Step 6: Choose a payment method.
Step 7: For payment by bank transfer and other transfer payments, you will see our receiving address on this page, please send an email with the order number and payment screenshot to shop@acminer.com after payment, This helps us expedite the processing of your order.
Step 8: Receive an auto-generated email at your registered email address with your order details.
You can get the best customer experience by placing an order on our website. If you have any problems, please contact us directly via email or live chat for the following orders.
After confirming your order, you will receive a receipt of your purchase to your email address.
In Stock: A specific miner whose status indicates that we are ready to ship it from our warehouse immediately.

Monthly Batch (eg: November Batch): As you browse our products, you may notice a "Monthly Batch" status, which means it is open for pre-order and will be shipped to customers in specified batches.
Our team will be glad to assist you in making changes to your order details, but only before the goods have left our warehouse, some changes include:
1: Name
2: Address
3: Phone number
We apologize, we do not accept requests to change, modify or cancel orders.
If you need special discounts for multiple purchases, please contact us by mail or online to speak with our sales.
Yes, All miner include PSU.
We are proud to ship our items to many countries around the world, but we are unable to offer a power cord that is compatible with all countries. There is no need to worry about this, you can purchase it locally or find it easily by searching online. If you need our assistance, please let us know.
Yes, we are happy to take your order through communication. Any questions you may have about your order, we are happy to answer.

Pricing

FAQs

Our pricing is transparent with no hidden fees. And we pursue high quality and low price, and get high-quality products at a suitable price.
Yes, generally we update at the beginning of each day and make sure that anything that affects our pricing is reflected in current prices.
Customer service and transparent pricing is our mission, there are no hidden costs.
No, the best shipping cost to your location will be automatically calculated and shown on your checkout page, which helps make our prices more transparent.

Payment

FAQs

Thanks for choosing ACMiner, your reserved email address will receive the order number, payment details and other details automatically sent from our website.
We take every order very seriously and currently only accept bank transfers and cryptocurrency transfers. We may be able to start accepting credit card payments in the future.

Shipping & Warranty

FAQs

It typically takes 3-7 business days to process your order and arrange shipment after full payment verification. Delivery generally takes 10-15 business days. Please note that depending on your shipping address and product availability, your order may arrive in multiple shipments or be sent directly from our warehouse in mainland China, Hong Kong, etc.
If you have registered for an account with us, you can view all order-related information on the "My Account" page. If you placed your order as a guest, you can also track your order information by following the status of your order via your email or by contacting our team.
We provide DDP (door to door) service to USA, Canada, United Kingdom, Italy, Germany, France, Hungary, Belgium, Bulgaria, Luxembourg, Netherlands, Finland, Croatia, Slovakia, Slovenia, Greece, Denmark, Czech Republic, Lithuania, Poland, Austria, Portugal, Sweden, Spain, UAE, and some other countries.

We handle customs and Door to Door Operation in buyer’s country so buyer don’t need to pay any import duties or customs charges in DDP service.

For DDP service buyer need to request manually: shop@acminer.com

Exempt above DDP country we help you to reduce your tax by shipping with a Lower Invoice.
DHL, FedEx and UPS are our main courier partners and we ship the miners safely to our customers via their air freight.

Mining Knowledge

FAQs

Crypto mining is the process of validating transactions on a blockchain network by solving complex mathematical algorithms. In return for this effort, miners are rewarded with new cryptocurrency tokens.
Mining with an ASIC miner does not require technical knowledge, as the ASIC miner has been designed to automatically execute a specific algorithm to generate blocks in the blockchain network. You just need to connect the ASIC miner to power and network, then connect it with your wallet or mining rig to start mining.
To start mining, all you need is a laptop or computer.
Just track the miners IP using the IP Scanner desktop application. Once you have the miners IP, you need to open their dashboard. After opening the dashboard, you need to set the mining pool link and your wallet address to start mining! If you have other questions, you can send us an email: shop@acminer.com.
Find your miner IP: Download and install an IP scanner application on your computer.
A mining pool is a group of miners who combine their computing power to increase their chances of mining a block and earning rewards.
A block reward is the amount of cryptocurrency given to miners for successfully mining a new block on the blockchain network.
Mining a block can take anywhere from a few seconds to several hours, depending on the complexity of the algorithm and the computing power of the miner.
The hash rate is the speed at which a miner can hash or solve the mathematical algorithm. It is measured in hashes per second (H/s).
Mining can be profitable if the cost of mining is less than the value of the cryptocurrency being mined. However, the profitability of mining depends on several factors, including electricity costs, hardware costs, and the price of the cryptocurrency.
A halving is a reduction in the block reward given to miners, which occurs approximately every four years for Bitcoin. This is designed to control the inflation rate of the cryptocurrency.
Mining is a secure process that uses cryptographic algorithms to ensure the integrity of the blockchain network. However, there have been instances of mining pools being hacked, so it is important to select a reputable pool and implement strong security measures.